In Which Example Does Pressure to Change Employee Behaviour Come

question 3

Multiple Choice

In which example does pressure to change employee behaviour come from the internal environment?

• A) a change in legislation that affects labour standards
• B) a change in customer preferences for products and services
• C) an increase in competition from rivals offering better products at lower prices
• D) an increase in the number of product-related mistakes that management notices

---

Definitions:

Communication Process

The series of steps and elements involved in the successful exchange of information, including sender, message, medium, receiver, and feedback.

Martin Buber

A philosopher known for his philosophy of dialogue, a form of existentialism centered on the distinction between the I-Thou relationship and the I-It relationship.

I-Thou

A philosophical concept describing relationships based on mutual respect and understanding, where individuals genuinely connect without objectifying each other.

Mass Communication

Process that occurs when one person issues the same message to many people at once; the creator of the message is usually not physically present, and listeners have virtually no opportunity to respond immediately to the speaker.