$\text{SERVQUAL}$ Is a Scale That Is Designed to Measure the Gap

question 24

Essay

$\text{SERVQUAL}$ is a scale that is designed to measure the gap between customer expectations or services and their perception of the service actually delivered. Describe the dimensions on which this scale is based.

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Definitions:

Restrictive Setting

An environment or context that limits personal freedoms or behaviors, often for safety or therapeutic reasons.

Mental Health Facility

An establishment dedicated to the treatment and care of individuals with psychological, behavioral, or cognitive disorders, offering various services and support.

Civil Commitment

Forcing of a person into a mental health facility against his or her will.

Mental Health Professionals

Trained experts who offer services for the evaluation, diagnosis, and treatment of mental health disorders.