OIL CHANGE MINI CASE: Mr

question 1

Multiple Choice

OIL CHANGE MINI CASE: Mr.Greasy is a national car care chain that specializes in providing routine services like oil changes and safety inspections.It advertises nationally, particularly around Memorial Day, Independence Day, and Labor Day, when it runs an advertising blitz to encourage drivers to bring their cars in for a check up before holiday road trips. Mr.Greasy's advertisements emphasize the importance of changing a car's oil regularly in order to prevent costly engine failure.Its stores are recognizable from the road by their gray and yellow color schemes.To encourage brand loyalty, Mr.Greasy offers customers reward cards that customers get stamped every time they get an oil change, and can receive the sixth oil change free after the purchase of the first five.Fast Oil, a North Carolina chain that offers the same kind of services, paints its stores black and yellow in an effort to appear like Mr.Greasy stores and benefit from Mr.Greasy's extensive advertising.Thus many customers have developed positive perceptions of Mr.Greasy, note Fast Oil's store color, and mistake Fast Oil stores for Mr.Greasy stores.
-In the OIL CHANGE MINI CASE,Fast Oil is hoping to capitalize on Mr.Greasy's ________ to increase sales.

• A) evoked set
• B) brand equity
• C) interference effects
• D) encoding
• E) massed learning

---

Definitions:

Referral Information

Details or data provided when directing someone to another source for help, services, or further information.

Rape Trauma Syndrome

A form of post-traumatic stress disorder affecting victims of rape, characterized by acute phases of disruption and long-term reorganization of lifestyle and coping mechanisms.

Acute Phase

The initial, often most severe stage of a disease or condition, characterized by rapid onset of symptoms.

Rocking Back And Forth

A repetitive movement that can indicate anxiety, stress, or developmental disorders.