If You Want a Merchant to Make an Exception for You

question 26

True/False

If you want a merchant to make an exception for you, you need to persuade them that their policy should not apply in your situation or that it is in the seller's best interest to fulfill your request.

---

Definitions:

Perceived Trustworthiness

The degree to which an individual or entity is believed to be reliable, credible, and honest by others.

Ethical

Pertaining to morals, principles of right and wrong, or the study of these concepts.

Twist Evidence

The deliberate manipulation or alteration of facts or data to support a particular viewpoint or argument.

Emotional Appeals

A persuasive technique that targets the audience's emotions to elicit a response or influence opinions.