Although Standardization of Services May Be Difficult to Achieve,firms Can

question 22

Multiple Choice

Although standardization of services may be difficult to achieve,firms can attempt to:

• A) Achieve standardization through training of employees.
• B) Provide high levels of consistency.
• C) Rationalize why standardization is not achieved.
• D) Develop more franchises in order to achieve standardization.
• E) Ignore the impact of lack of standardization of service on customers.

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Definitions:

Bolus

A mass of masticated food ready to be swallowed.

Mashed Food

Food that has been crushed or ground into a soft, uniform mixture, often to aid in consumption particularly among individuals with chewing difficulties.

Saliva

A digestive secretion of the salivary glands that empties into the stomach.

Cirrhosis

An interstitial inflammation with hardening of the tissues of an organ, especially the liver.