Which of the Following Is NOT a Characteristic Included in Kano's

question 3

Multiple Choice

Which of the following is NOT a characteristic included in Kano's model of customer satisfaction?

• A) delighters
• B) must haves
• C) reliability functions
• D) performance factors

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Definitions:

Habitat

The natural environment in which a particular species of plant or animal lives, characterized by both physical and biological features.

Lithosphere

The rigid outer layer of the Earth, composed of the crust and the upper part of the mantle.

Earth's Crust

The outermost layer of the Earth, comprising a thin layer of rocks and minerals that houses the planet's oceans and continents.

Upper Mantle

The region of the Earth's mantle that lies just beneath the crust and extends to deeper mantle layers, involved in tectonic movements.