What Is Indicated by a Net Promoter Score

question 1

Multiple Choice

What is indicated by a net promoter score?

• A) customer satisfaction with a product
• B) customer attachment to a brand
• C) customer lifetime value
• D) customer profitability

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Definitions:

Variable Costs

Costs that vary directly with the volume of production or service delivery, such as materials and labor.

Fixed Costs

Expenses that do not change in total irrespective of the volume of goods or services produced by a company.

Break Even

The point at which total revenues equal total expenses, with no net loss or profit.

Variable Costs

Expenses that are directly tied to the rate of goods produced or services sold, such as the cost of materials and labor involved.