________ Are the Various Ways a Consumer Comes in Contact

question 42

Multiple Choice

________ are the various ways a consumer comes in contact with a brand while ________ are the brand experiences that affect a consumer's feelings about a brand.

• A) Touch points; critical touch points
• B) Touch points; contact points
• C) Contact points; touch points
• D) Contact points; critical points
• E) Touch points; critical points

---

Definitions:

Hematopoiesis

The process of forming new blood cells, including red blood cells, white blood cells, and platelets, in the body.

Erythrocytes

Red blood cells that transport oxygen from the lungs to the body tissues and facilitate carbon dioxide transport back to the lungs.

Carbonic Acid

A weak acid formed in solution when carbon dioxide dissolves in water, playing a critical role in the bloodstream's transport of carbon dioxide.

Plasma

The liquid component of blood in which the blood cells are suspended, consisting of water, salts, proteins, and various other substances.