If You Wait to Respond to a Routine Request That

question 14

Multiple Choice

If you wait to respond to a routine request that you are granting,you

• A) may lose the goodwill of the person making the request.
• B) save the reader's time.
• C) put the reader in a positive frame of mind.
• D) show professional courtesy and increase the reader's interest.
• E) reduce the opportunity for complying with the request.

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Definitions:

Repetitive Process

A manufacturing process in which the same product or service is produced in a sequence of steps repeatedly.

Production Technology

The body of methods, processes, and equipment used to produce goods and services efficiently.

Service Labor

The work performed by individuals or employees in the service sector as part of delivering intangible goods and customer experiences.

Process Strategy

A company's approach to transforming resources into goods and services.