Which Situation Calls for a Neutral Message Rather Than a Persuasive

question 19

Multiple Choice

Which situation calls for a neutral message rather than a persuasive one?

• A)The store charged you $46 instead of the advertised price of $55.
• B)Your computer monitor malfunctioned two days after you purchased it.
• C)The color of the personalized pencils you ordered is darker than in your previous shipment.
• D)One week after you purchased a computer,the company put the same model on sale for $150 off the price you paid.
• E)The candy you ordered arrived too late to be given as a Mother's Day present.

---

Definitions:

Positive Reinforcement

A method in behavioral psychology where a desirable stimulus is introduced after a behavior, increasing the likelihood of that behavior being repeated.

Negative Reinforcement

A type of operant conditioning that occurs when a response or behavior is strengthened by stopping, removing, or avoiding a negative outcome or aversive stimulus.

Laboratory Experiments

Controlled research studies conducted in a lab setting to test hypotheses by manipulating variables.

Assessment Techniques

Methods and tools used to evaluate individuals’ cognitive, emotional, and behavioral functioning, often for diagnostic and treatment planning purposes.