Which of the Following Service Qualities Includes the Willingness or Readiness

question 56

Multiple Choice

Which of the following service qualities includes the willingness or readiness of employees or professionals to provide service?

• A)Sympathy
• B)Responsiveness
• C)Empathy
• D)Quality

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Definitions:

Traumatic Events

Incidents that cause psychological, physical, or emotional harm or distress, often overwhelming an individual’s ability to cope.

Subjective Distress

The personal experience of discomfort, suffering, or pain, which can vary greatly between individuals and is not always visible or measurable by others.

Trauma Reactions

The emotional, psychological, and physical responses that occur after experiencing or witnessing a distressing event.

World War II

A global conflict that lasted from 1939 to 1945, involving most of the world's nations and marked by significant events and atrocities.