Which of the Following Critical Components Requires Management to Clearly

question 88

Multiple Choice

Which of the following critical components requires management to clearly define the skills the service person must bring to the job?

• A) Energetic follow-through process
• B) Significant modeling by managers
• C) Careful selection process in hiring frontline employees
• D) Emphasis on teaching employees to have good attitudes

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Definitions:

Entrepreneurial Culture

A corporate environment that values innovation, risk-taking, and the pursuit of new business opportunities.

Risk Taking

The act of engaging in actions or decisions that involve a degree of uncertainty or danger with the hope of achieving a positive outcome.

Internal Integration

The process of ensuring that various parts of an organization work together cohesively, sharing information and coordinating activities to achieve the organization's goals.

Market Culture

An organizational culture characterized by competitiveness, goal achievement, and a focus on results and productivity.