Which of the Following Are Components of a Firm's Service

question 22

Multiple Choice

Which of the following are components of a firm's service offering and customer-linking processes that affect customer satisfaction?

• A)Technical assistance and training.
• B)Recovery process for fixing service problems.
• C)Basic elements of the service offering expected by customers.
• D)All of the above.
• E)Only a and b.

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Definitions:

Standard Deviation

A statistical measure that quantifies the variation or dispersion of a set of data points.

Optimal Risky Portfolio

A portfolio that offers the highest expected return for a given level of risk or the lowest risk for a given level of expected return, according to modern portfolio theory.

Risk Free Rate

The theoretical return on an investment with zero risk, often represented by government bonds or treasury bills of a stable country.

Standard Deviation

A statistical measurement that sheds light on the dispersion or spread of a set of numbers or data points around the mean value.