Inputs to Speech Analytics Include All of the Following EXCEPT

question 18

Multiple Choice

Inputs to speech analytics include all of the following EXCEPT

• A) written transcripts of calls to service centers.
• B) recorded conversations of customer call-ins.
• C) live customer interactions with service representatives.
• D) videos of customer focus groups.

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Definitions:

Net Income

The total profit (or loss) after all expenses, including taxes, have been deducted from revenue; also called net earnings.

Double-Entry Bookkeeping

A system of recording and classifying business transactions that maintains the balance of the accounting equation.