You Work for Say Cheese!, an Online Digital Photo Developing

question 20

Multiple Choice

You work for Say Cheese!, an online digital photo developing service, that also sells specialty photo products. You receive an email from a customer who entered a coupon code when placing her recent order, but didn't receive the 15% discount it promised. In researching the claim, you find that the coupon was for orders with merchandise worth $50 or more. The customer's merchandise was worth only $47. But since she is a customer who has ordered from Say Cheese! before, you decide to grant her claim to receive the 15% discount on her order.
-Which of the following statements would be inappropriate to end this message?

• A) Thank you for choosing Say Cheese! for your photographic needs.
• B) Remember that Say Cheese! made this exception for you the next time you have photo needs.
• C) We at Say Cheese! thank you for this order and for your continued business.
• D) Thank you for shopping at Say Cheese!, where customer satisfaction is the number one priority.
• E) We value your loyalty at Say Cheese! and hope to do business with you again.

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Definitions:

Need to Belong

The need to belong is a fundamental human motivation to form and maintain strong, stable interpersonal relationships.

Trait Self-control

The personality characteristic that involves the ability to regulate one’s thoughts, feelings, and behaviors to achieve long-term goals.

Universal

Applicable everywhere or in all cases; general or widespread in nature.

Cultures

The shared beliefs, practices, norms, and values of a group of people that shape their behavior and interactions.