Which of the Following Is a Routine Announcement

question 85

Multiple Choice

Which of the following is a routine announcement?

• A) notifying customers about a change in policy
• B) persuading a client to accept a new deadline
• C) acknowledging that you have a meeting with your boss
• D) notifying a customer that you will grant his claim for a refund
• E) expressing concern when a coworker has experienced personal misfortune

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Definitions:

Self-Awareness

The conscious knowledge and recognition of one's own character, feelings, motives, and desires.

Emotional Reactions

Human responses to internal or external events characterized by intense feelings, which can influence thoughts and behavior.

Ought-Actual Discrepancy

The gap between an individual's perception of their current state (actual) and how they think they should be (ought), which can lead to emotional distress.

Self-Awareness

Being aware of one's personal attributes, sentiments, driving forces, and objectives.