Which of the Following Statements Best Describes Total Quality Management

question 123

Multiple Choice

Which of the following statements best describes total quality management?

• A) A process aimed at improving product quality,increasing competition based on quality,and quality improvement among employees
• B) The coordination of efforts directed at improving customer satisfaction,increasing employee participation,forming and strengthening supplier partnerships,and facilitating continuous quality improvements
• C) A method of increasing overall financial benefits,emphasizing faster development of innovations,and improving customer satisfaction
• D) A process directed at controlling marketing activities at a higher level of involvement among the firms' employees
• E) An approach used to emphasize the need for quality among a firm's hierarchy of employees,beginning with top-level executives

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Definitions:

Work Design Characteristics

Elements and features of how jobs are structured and organized that influence employee motivation, satisfaction, and performance.

Motivational Characteristics

Traits or factors that drive an individual's behavior and efforts towards achieving certain goals or tasks.

Task Characteristics

Attributes or aspects that define the nature of a task, including complexity, variety, autonomy, and significance.

Social Characteristics

The attributes that define and differentiate individuals in a society, including age, gender, ethnicity, and socioeconomic status among others.