Jason Works as a Building Engineer at a Large Hotel

question 130

Multiple Choice

Jason works as a building engineer at a large hotel. The hotel management has been receiving complaints about the elevators. Guests think they have to wait too long for an elevator. Jason realizes that the elevator cannot be made any faster with the current technology of the hotel and they simply cannot install more elevators. What should he do?

• A) He should put up notices by the elevators at each floor reminding guests that the elevators are as fast as any in that market.
• B) He should put up notices by the elevators apologizing for the slow elevators.
• C) Jason realizes that customers' reaction to waiting has a large psychological component, so he should put clocks with second hands by each elevator so that time would not be psychologically distorted.
• D) Jason should install mirrors in the elevator waiting areas so the guests would have their attention diverted.

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