When Exploring Options for Resolution, What Should the Mediator Do

question 62

Multiple Choice

When exploring options for resolution, what should the mediator do?

• A) Focus on positions, not interests
• B) Focus on interests, not positions
• C) Focus on both interests and positions
• D) Focus on one parties interests

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Definitions:

Mood Contagion

Refers to the phenomenon where one person's emotional state, whether positive or negative, is transferred to others around them, influencing their feelings and behaviors.

Emotional Intelligence

The ability to recognize, understand, manage, and use one’s own and others’ emotions effectively for better decision making and interpersonal relationships.

Organizational Citizenship

The voluntary commitment beyond contractual tasks by an employee, which often contributes positively to the organization's atmosphere and functioning.

Generalized

A concept or conclusion extended from specific examples to broader contexts; making general assumptions or predictions based on limited data.