Which of the Following Critical Components Requires Management to Clearly

question 88

Multiple Choice

Which of the following critical components requires management to clearly define the skills the service person must bring to the job?

• A) Energetic follow-through process
• B) Significant modeling by managers
• C) Careful selection process in hiring frontline employees
• D) Emphasis on teaching employees to have good attitudes

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Definitions:

Market Period

A very short duration in economics during which the supply of a good is fixed and cannot be adjusted in response to changes in demand.

Long Run

The long run is a period of time in economics where all inputs and factors of production can be varied, allowing companies to adjust all their resources.

Short Run

A period in economics during which at least one input, such as plant size or capital, is fixed, limiting the capacity to adjust to changes in demand or production volume.

Inelastic Demand

A demand relationship in which a given percentage change in price results in a smaller percentage change in quantity sold.