Which of the Following Is True of Service Quality

question 65

Multiple Choice

Which of the following is true of service quality?

• A) Service quality is often measured against standards.
• B) Service quality is not labor intensive and typically uniform in nature.
• C) Opinions on quality of services do not change in the face of choices.
• D) Customers determine the value of service quality in relation to their particular needs.

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Definitions:

Average Tax Rate

The proportion of total income paid as taxes, calculated by dividing the total amount of taxes paid by the taxpayer's total income.

Interest Income

Revenue earned from deposit accounts or investments that pay interest, such as savings accounts, bonds, or interest-bearing loans.

Eligible Dividends

Dividends that qualify for a reduced tax rate on dividend income in certain jurisdictions.

Federal Marginal Tax Rate

The rate at which the last dollar of a taxpayer's income is taxed, according to federal tax brackets.