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How Do Customer Expectations Influence the Choice of Retailers? Support

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How do customer expectations influence the choice of retailers? Support your answer by examples.


Definitions:

Command-and-control

A management style characterized by strict authority, emphasizing obedience and adherence to direct orders.

Human Relations Leader

A managerial role focused on supporting, motivating, and dealing with employees in a way that emphasizes positive interpersonal relationships.

Management Traits

Characteristics or qualities that are commonly observed in effective and successful managers, such as leadership, decision-making, and communication skills.

High Concern

A significant level of interest or worry about a particular issue or outcome.

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