How Do Service Providers Reduce Service Inconsistency? Provide One Example

question 120

Essay

How do service providers reduce service inconsistency? Provide one example to support your answer.

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Definitions:

Perceived Organizational Support

How much employees feel that their company appreciates their efforts and is concerned about their welfare.

Organizational Support Theory

A theory that states that employees who have strong perceptions of organizational support feel an obligation to care about the organization’s welfare and to help the organization achieve its objectives.

Perceived Organizational Support

Indicates the extent to which employees believe their organization values their contributions and cares about their well-being.

Trust Perceptions

Individuals’ beliefs in the reliability, truth, ability, or strength of someone or something within an organizational context.