Which of the Following Service Dimensions Involves Providing Caring and Individualized

question 97

Multiple Choice

Which of the following service dimensions involves providing caring and individualized attention to customers?

• A)Empathy
• B)Reliability
• C)Assurance
• D)Responsiveness
• E)Tangibility

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Definitions:

Voluntary Certification

An optional process by which individuals or organizations obtain official recognition for meeting specific standards and qualifications, typically within a professional field.

Work-life Balance

The equilibrium between professional work and personal life to ensure health, satisfaction, and effectiveness in both areas.

Quebec

A province in Canada known for its distinct culture, language (primarily French), and legal system.

Stressors

are factors or stimuli that cause stress, challenging an individual's ability to cope and potentially affecting their mental or physical health.