The Area Between Customers' Expectations Regarding Their Desired Service and the Minimum

question 96

Multiple Choice

The area between customers' expectations regarding their desired service and the minimum level of acceptable service is called the:

• A)knowledge gap.
• B)zone of tolerance.
• C)communication gap.
• D)voice-of-customer program.
• E)standards gap.

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Definitions:

Down, Then Across

A print or display order option where data fills down the page before moving to the next column.

Form Layout View

An interface in database applications that allows users to design and arrange the visual structure of forms.

Height

In the context of user interfaces, refers to the vertical size or extent of an element or object, often measurable in pixels or points.

Visible

A property that determines whether an element such as a control, field, or object is displayed or hidden in a user interface.