The Service Dimension That Refers to the Knowledge of and Courtesy

question 53

Multiple Choice

The service dimension that refers to the knowledge of and courtesy by employees and their ability to convey trust and confidence is called:

• A)empathy.
• B)tangibility.
• C)reliability.
• D)responsiveness.
• E)assurance.

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Definitions:

E-reader

A digital device designed for reading electronic books and other digital publications.

E Ink

A type of electronic paper display technology that mimics the appearance of ordinary ink on paper and is widely used in e-book readers and digital signage.

Cryptocurrency

A type of currency that is digital or virtual, employs cryptography for its security, and functions without the reliance on a central banking system.

Intermediaries

Entities that act as a middleman between two parties in a financial transaction, such as brokers, agents, and dealers.