Most Customers Allotted a High Importance Score for the Reliability

question 10

Multiple Choice

Most customers allotted a high importance score for the reliability dimension.This shows that most of the customers give importance to:

• A)the willingness of the employees to provide a prompt service.
• B)the knowledge and the courtesy shown by the employees.
• C)the care and attention provided to them by the employees.
• D)the ability of the employees to provide service accurately.
• E)the appearance of the hotel and its employees.

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Definitions:

Neolithic Period

The final stage of cultural evolution or technological development among prehistoric humans, characterized by the development of agriculture and the making of polished stone tools.

Painted Pottery

Ceramic vessels that are decorated with painted designs, common in various ancient and historical cultures around the world.

Stele of Hammurabi

An ancient Babylonian monument bearing the law code of King Hammurabi, one of the earliest and most complete written legal codes.

Divinity

A quality of being divine or godlike, often associated with gods, deities, or the sacred.