Jennifer Compensated for the Service Failure By

question 92

Multiple Choice

Jennifer compensated for the service failure by:

• A)appearing anxious to rectify the situation.
• B)explaining the process the resort uses to resolve complaints.
• C)providing adequate compensation for the inconvenience.
• D)asking employees to quickly solve the problem at the spa.
• E)listening to the clients' complaint and promising that it would not be repeated again.

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Definitions:

Pressure Switch

A device that makes or breaks an electrical connection in response to a change in pressure.

Selector Switch

A control device with multiple positions that allows the user to select different functions or settings.

Limit Switch

A device used to detect the presence or absence, passing, or end position of an object by making or breaking an electrical connection.

Pressure Switch

A device that activates or deactivates an electrical contact based on changes in pressure.