Karen Always Uses the Services of Flash Couriers Because of Its

question 123

Multiple Choice

Karen always uses the services of Flash Couriers because of its competency in delivering packages almost always on time.The service dimension influencing Karen's choice in this scenario is:

• A)inseparability.
• B)reliability.
• C)relativity.
• D)empathy.
• E)tangibility.

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Definitions:

Favorable Variance

A financial term indicating that actual costs were less or actual revenues were more than what was budgeted or forecasted.

Variable Cost

Variable costs vary directly with the level of production output, including expenses like raw materials and direct labor.

Flexible Budget

A dynamic budget that recalibrates based on fluctuations in operational volume or activity.

Output

The quantity of goods or services produced by a company during a specific period.