The Service Dimension That Refers to the Willingness of Service

question 115

Multiple Choice

The service dimension that refers to the willingness of service providers to help customers and provide prompt service is:

• A)relativity.
• B)empathy.
• C)tangibility.
• D)responsiveness.
• E)reliability.

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Definitions:

Experimental Method

A research method involving the manipulation of variables to determine cause and effect relationships.

Random Assignment

A method used in experiments to randomly allocate participants to different groups in order to reduce bias and ensure the groups are comparable.

Ethical Guidelines

A set of principles designed to help professionals conduct their work with integrity and honesty.

Control Groups

Groups in experimental research that do not receive the treatment being tested, allowing for comparison with the experimental group.