A Local Utilities Company Has Set Up an Online Mechanism

question 2

Multiple Choice

A local utilities company has set up an online mechanism to pay bills that provides information to customers online so that the customers do not have to drive down to the local office.This service has improved customer satisfaction immensely and encouraged timely payment and resolution of issues.This strategy helps to reduce the company's:

• A)knowledge gap.
• B)delivery gap.
• C)communication gap.
• D)standards gap.
• E)zone of tolerance.

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Definitions:

Twenty-Five Dollars

The equivalent of 25 units of currency, often referenced in financial transactions or budgets.

Verb Agree

The grammatical rule that a verb must match its subject in number and person.

Subject

The person, place, thing, or idea that performs the action or is described in a sentence.

Salad Dressings

A mixture of ingredients like oils, vinegar, herbs, and seasonings applied to salads to enhance flavor and texture.