Ilon Loves His Car and Does Everything Necessary to Keep

question 99

Multiple Choice

Ilon loves his car and does everything necessary to keep the vehicle in top running condition.When he heard a strange popping noise under the hood,he knew the car needed the services of a mechanic.The noise triggered the _____ stage of the consumer decision-making process.

• A)internal search
• B)external search
• C)problem recognition
• D)alternative evaluation
• E)post-purchase evaluation

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Definitions:

Implicit Employment Contract

An unwritten and unspoken agreement between an employer and employee that outlines mutual expectations, including job security and loyal service.

Job Rotation

An employment practice where employees are moved between two or more jobs in a planned manner to expose them to different experiences and widen their skills.

Development Opportunities

Situations or programs designed to cultivate employees' skills and competencies for their professional growth and advancement within an organization.

Replacement Planning

The process of identifying key roles within an organization and preparing suitable employees to fill these positions in the event of employee turnover.