Net Promoter Is a Metric Introduced by Reichheld in His

question 76

Multiple Choice

Net Promoter is a metric introduced by Reichheld in his 2003 Harvard Business Review article "The One Number You Need to Grow." This metric indicates:

• A)customer loyalty.
• B)customer profitability.
• C)product quality.
• D)relative position of the organization in the industry.

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Definitions:

Rural Areas

Regions located outside towns and cities, often characterized by lower population density and primarily agricultural land use.

Peer-To-Peer Processing

A distributed network architecture where each participant (peer) has equivalent capabilities and responsibilities, differing from traditional client-server models.

Fat Clients

Fat clients, also known as thick clients, are computers in a client-server architecture that handle the bulk of data processing operations themselves, rather than relying on a server.

Processing Power

Describes the capability of a computer or processor to perform operations, often measured in terms of speed and efficiency in executing tasks.