With Reference to the "Net Promoter" Customer Loyalty Metric,the "Net

question 64

Multiple Choice

With reference to the "Net Promoter" customer loyalty metric,the "Net promoter score" is calculated by:

• A)subtracting the percentage of passively satisfied customers from the percentage of promoters.
• B)subtracting the percentage of detractors from the percentage of passively satisfied customers and then adding it to the percentage of promoters.
• C)subtracting the percentage of detractors from the percentage of passively satisfied customers.
• D)subtracting the percentage of detractors from the percentage of promoters.

Understand the functions and significance of order cycles in supply chain and business operations.

Comprehend the process of developing a customer relationship management (CRM) system, including initial planning, gathering customer information, and subsequent steps.

Recognize the importance of trust in customer relationships and identify measures to secure customer personal data.

Understand the basic concepts of how memories are formed and stored in the brain.

---

Definitions:

Self-actualization

A psychological concept referring to an individual achieving their full potential, fulfilling creative abilities, and seeking personal growth.

Social

Relating to society or its organization.

Maslow Hierarchy

A theory of human motivation that ranks human needs in a pyramid structure, from basic physiological needs at the bottom to self-actualization at the top.

Self-actualization

The realization or fulfillment of one's talents and potentialities, considered as a drive or need present in everyone.