The Flow of the Service in a Service Blueprint Begins

question 60

Multiple Choice

The flow of the service in a service blueprint begins when:

• A)the customer interacts with the firm.
• B)the provider accepts a service request.
• C)the service in design is complete.
• D)the service is delivered.

---

Definitions:

Orthostatic Hypotension

A form of low blood pressure that happens when standing up from sitting or lying down, which can lead to dizziness or fainting.

Neurological Status

A term referring to the condition of the nervous system, assessing consciousness, sensory and motor function, and cognitive abilities.

Sphygmomanometer

A medical instrument used to measure arterial blood pressure, typically consisting of an inflatable cuff, a measuring unit, and sometimes a stethoscope.

Tympanic Thermometer

An instrument used to measure body temperature by detecting infrared radiation in the ear canal.