Which of the Following Types of Quality Results from an Image

question 100

Multiple Choice

Which of the following types of quality results from an image or perception the customer forms after the service encounter?

• A)functional quality
• B)experienced quality
• C)technical quality
• D)image quality

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Definitions:

Division A

A segment or branch of a company that operates independently with its own set of management and objectives but is still legally tied to the parent corporation.

Division B

Generally refers to a specific unit or section within a larger organization, allocated for managing a particular set of tasks or responsibilities.

CAPM

The Capital Asset Pricing Model (CAPM) is a financial model that describes the relationship between systematic risk and expected return for assets, particularly stocks.

Flotation Costs

Expenses incurred by a company in issuing new securities, including underwriting, legal, registration, and printing fees.