________ Is the Ability of the Service Provider to Respond

question 91

Multiple Choice

________ is the ability of the service provider to respond to the customer's needs on a timely basis.

• A)Reliability
• B)Responsiveness
• C)Assurance
• D)Empathy

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Definitions:

Discriminate

The act of making unjust or prejudicial distinctions in the treatment of different categories of people, especially on the grounds of race, sex, or age.

Social Identity

An individual's sense of who they are based on their group membership(s) and the value and emotional significance attached to that membership.

Group Memberships

The affiliations individuals have with various social groups, which can significantly influence identities and social behaviors.

Personal Identity

An individual's recognition of their own characteristics, values, and attributes that differentiate them from others.