Martin,the Unit Manager,receives Complaints from Community Agencies That Patients Who

question 14

Multiple Choice

Martin,the unit manager,receives complaints from community agencies that patients who have been discharged from his unit seem to lack understanding about their disorder and immediate strategies for managing elements of their care.Martin checks the patient teaching sheets and notes that the sheets are initialed by staff.He calls the agencies and indicates that teaching has been done.Martin's follow-up to complaints from the community is:

• A) appropriate and indicates that he has assumed accountability for the actions of his staff.
• B) indicative that he does not clearly understand the concept of accountability.
• C) indicative of strong support for his staff and their autonomy.
• D) important in clarifying the difference between his accountability and that of the community in patient care.

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