A Nurse Manager Understands That the Second Step in Handling

question 16

Multiple Choice

A nurse manager understands that the second step in handling an employee with a disciplinary problem is to document the incident.Which of the following is best for documentation of personnel problems?

• A) Use of the performance appraisal on an annual basis
• B) Notes made immediately after an incident that include a description of the incident, actions taken, plans, and follow-up
• C) A tally sheet of medication errors and other specific problems that will be used at annual review
• D) Copies of reports, placed in his or her file, of all unusual occurrences involving the employee

---

Definitions:

CRM Efforts

Initiatives and practices relating to Customer Relationship Management, aimed at managing a company’s interaction with current and potential customers.

Lifetime Value

The total net profit a company anticipates earning from a customer throughout the entirety of their relationship.

Cognitive Dissonance

A psychological state experienced when an individual holds conflicting thoughts, beliefs, or attitudes, especially regarding their behavior and attitudes.

100,000 Mile Club

A recognition or club for vehicles that have reached or exceeded 100,000 miles, highlighting durability and long-term usage.