The Last Step of Empathetic Listening Requires Managers To_____

question 54

Multiple Choice

The last step of empathetic listening requires managers to_____ .

• A) ask for clarification
• B) summarize what the speaker has said
• C) respond with feelings and then facts
• D) engage in problem identification
• E) paraphrase what has been said

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Definitions:

Postretirement Benefits

Refer to the benefits, apart from pensions, that a company expects to provide to its employees during their retirement years.

Current Salary Amounts

The present compensation rate for an employee, excluding future raises, bonuses, or other benefits.

Current Benefit Amounts

Refers to the present value or amount of benefits, such as pensions or insurance payouts, that are payable to beneficiaries.

Future Salary Amounts

Projections or estimates of salary payments to be made in the future, often used for budgeting or compensation planning.