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Charlie's Haven, a retail store, conducted a survey on how long a customer waits in a billing queue. Based on the results of the survey, the company decided to add more number of employees in the billing counters. While checking out of its store, Charlie's Haven asked all its customers to fill a form stating the time they spent standing in the queue. All customers reported that they waited for two, five, or ten minutes. About 90 percent of the customers reported that they waited for ten minutes. Based on the results, Charlie's Haven added five cash counters to its existing 20 cash counters. After a month, the management realized that the store had more cash counters and employees than required. Which of the following is most likely the reason for the loss incurred due to overemployment in the store?
Gardner
refers to Howard Gardner's theory of multiple intelligences, which proposes that people have different kinds of intelligences, such as linguistic, mathematical, musical, and spatial.
Spearman
Refers to Charles Spearman, a British psychologist who theorized that intelligence is mainly determined by a single, general ability (“g factor”).
Sternberg
Refers to Robert Sternberg, an American psychologist known for his theory on intelligence and creativity, which includes components such as analytical, creative, and practical intelligence.
Terman
An American psychologist best known for his work in intelligence testing and the study of giftedness.
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