The Kano Model Is a Tool to Distinguish Types of Product

question 69

True/False

The Kano model is a tool to distinguish types of product requirements that influence customer satisfaction.

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Definitions:

Delphi Method

A structured communication technique, often used in forecasting and decision making, that relies on a panel of experts answering questionnaires in two or more rounds.

Nominal Group Technique

A systematic technique for facilitating brainstorming in a group setting, ensuring all members have the opportunity to contribute.

Brainstorming

A creative group activity designed to generate a large number of ideas for the solution to a problem.

Constructive Conflict

Disagreements that are expressed in a positive, cooperative manner leading to productive resolutions and fostering innovation.