Which of the Following Statements Is True of Customer Relationship

question 49

Multiple Choice

Which of the following statements is true of Customer Relationship Management (CRM) ?

• A) It utilizes its resources primarily to cater to loyal customers.
• B) It considers each customer to be a potential stream of resources.
• C) It believes companies are more likely to conduct individual transactions with customers.
• D) It believes that customers are more affected by internal influences rather than external influences.

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Definitions:

Trauma

A deeply distressing or disturbing experience, often resulting in psychological injury.

Biopsychosocial Model

An approach that explains an individual's health condition through a combination of biological, psychological, and social factors.

Mental Disorder

A mental disorder is a syndrome characterized by clinically significant disturbance in an individual's cognition, emotion regulation, or behavior that reflects a dysfunction in the psychological, biological, or developmental processes underlying mental functioning.

Neurotransmitters

Chemical substances released by neurons to transmit signals across a synapse to another neuron, muscle cell, or gland, playing critical roles in brain function and behavior.