Which of the Following Statements Is True in the Context

question 19

Multiple Choice

Which of the following statements is true in the context of consumer loyalty?

• A) A consumer with a strong economic orientation displays higher customer share with all competitors.
• B) The certainty of a lengthy stream of revenues is much more for a customer acting only on inertia.
• C) A firm that concentrates on repeated behavior alone, perhaps by always being convenient, can do well but remains vulnerable to competitors.
• D) A customer's contribution on the equity side of the equation remains the same irrespective of whether or not a customer is a truly committed or acting on inertia alone.

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Definitions:

Antisocial

Pertaining to behaviors or attitudes that go against social norms, including an indifference to others' well-being, and can be characteristic of some personality disorders.

Impaired Movement

Refers to the reduced ability or complete inability to move a part of the body normally, often due to injury, disease, or a neurological condition.

Cognitive Limitations

Restrictions in cognitive functioning that impact an individual's ability to learn, remember, or process information.

Imaginative Companions

Fictional characters or entities created in the mind, often by children, for companionship or entertainment.