Explain How Relationship Quality Impacts Value for Both Customers and the Firm

question 9

Essay

Explain how relationship quality impacts value for both customers and the firm.

---

Definitions:

Force Yourself

To make oneself do something difficult or unpleasant that one may not want to do.

Depressed

A state of low mood and aversion to activity affecting a person's thoughts, behavior, feelings, and sense of well-being.

Smile

A facial expression formed by flexing the muscles at the edges of the mouth, often expressing happiness, amusement, or sociability.

Rapid-response Pathway

A system or mechanism in place that is designed to act or respond quickly to certain stimuli or situations, often used in emergency or high-priority contexts.