You Are Negotiating a Sales Contract with a New Client

question 43

Multiple Choice

You are negotiating a sales contract with a new client.You are aware of the fact that people rely primarily on nonverbal signals to help them conduct social interactions.Thus,in order to encourage a good rapport between you and the counterparty,you should ________.

• A) maintain an indirect body orientation
• B) maintain steady eye contact
• C) lean backward
• D) cross your arms

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Definitions:

Planning Process

A systematic series of steps taken to achieve a specific aim, including goal setting, strategy development, and resource allocation.

Benchmarking

The practice of comparing business processes and performance metrics to industry bests and best practices from other companies.

External Comparisons

The act of evaluating one's performance, practices, or characteristics by measuring them against those of other entities or benchmarks.

Current Performance

The assessment of an organization, employee, or system's present output or results, often compared to past performance or predetermined objectives.