When Scotiabank,one of Canada's Largest Financial Service Providers,wanted to Develop

question 77

Multiple Choice

When Scotiabank,one of Canada's largest financial service providers,wanted to develop a customer-focused sales and service culture,it avoided information overload by limiting the number of communication vehicles used. Top management developed the main messages,which were consistently communicated to all levels of employees throughout the organization. Which type of communication channel is this an example of?

• A)downward  
• B)upward  
• C)horizontal  
• D)formal

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Definitions:

Union Dues

Fees paid by members to their respective unions, typically used to fund the activities and operations of the union, including bargaining and legal representation.

Binding Arbitration Clause

A provision in a contract that requires disputes to be resolved by arbitration, with the decision being final and enforceable by law.

Arbitrator's Decision

A binding determination made by an arbitrator, an impartial third party chosen to resolve a dispute, within the context of arbitration proceedings.

Employer

An individual or organization that hires and pays people to work for them.