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According to the Balanced Scorecard Approach to Control,which of the Following

question 131

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According to the balanced scorecard approach to control,which of the following is much more likely to have a positive effect on a company's bottom line than an analysis of customer satisfaction?


Definitions:

Trading Position

A trading position is the stance an investor takes on the expected future performance of a financial instrument, reflected through either holding or trading the instrument.

Rate of Return

The gain or loss on an investment over a specified time period, expressed as a percentage of the investment's cost.

Invested

The act of allocating resources, typically money, into something with the expectation of generating income or profit, such as stocks, bonds, real estate, or a business venture.

Balance of Trade Surplus

A situation where the value of a country's exports exceeds the value of its imports over a given period, indicating a positive balance of trade.

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