Which of the Following Is a Benefit That Companies Gain

question 107

Multiple Choice

Which of the following is a benefit that companies gain by empowering service workers for service recovery?

• A)Employees provide information to higher-level managers who make operating decisions. 
• B)Employees become competitive against each other,vying for promotions. 
• C)Employee interaction with customers will be warm and enthusiastic. 
• D)Employees negotiate terms with both suppliers and customers.

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Definitions:

Behavioral Economics

A field of economic research that examines psychological, cognitive, emotional, cultural, and social factors on economic decisions.

Loss Aversion

A principle in behavioral economics stating that individuals tend to prefer avoiding losses to acquiring equivalent gains.

Price Increase

A rise in the cost of goods or services over time, often measured as a percentage.

Quality Reduction

A decrease in the standard or grade of products or services, often as a cost-saving measure by producers.