The Recruiter Interviewing for Customer Service Telephone Representatives Tells the Applicants

question 87

Multiple Choice

The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with representatives. The recruiter also informs the applicants that representatives must be polite, helpful, and professional in dealing with all callers, and that their calls are monitored by a supervisor. They work in a windowless cubicle in a room holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and shown the room in which representatives work. What is this an example of?

• A)a realistic job preview
• B)a situational interview
• C)pre-employment screening
• D)the multiple hurdles selection technique

---

Definitions:

Work-In-Process Inventory

The cost of unfinished goods in the manufacturing process including labor, material, and overhead.

Total Manufacturing Cost

The aggregate cost of direct materials, direct labor, and manufacturing overhead utilized in producing goods within a reporting period.

Direct Labor Costs

Expenses associated with the labor directly involved in the production of goods or provision of services.

Raw Materials Costs

The expenses associated with acquiring raw materials required to manufacture a product.